Refund Policy
Last updated: 25 September 2026
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Requesting a refund
To request a refund, contact support with your order details. Please describe any issue so we can first try to resolve it.
Refund terms
If we cannot get your service working on your device after our support team has helped you, you may request a refund within 7 days of purchase. Approved refunds are returned to your original payment method within 5 to 10 working days. Where a package has already been supplied and you have begun watching, the 14-day cancellation right under the Consumer Contracts Regulations 2013 may not apply.